HAND SANITISER UNIT TROUBLESHOOTING
*Please note – batteries are NOT included in delivery. You will need to place 4x C batteries into the unit for the hand sanitiser to begin dispensing.
1. Please find out your asset number
This number is found on a printed sticker on the inside of the top door, or on a printed sticker on the bottom rear of the unit.
2. Understanding the Light Signals
Flashing Green Light:
Red Light 2-Second Flash:
Issue is underneath the dispenser
Red Light 5-Second Flash:
Low power – batteries will need changing soon
3. Please Watch these Videos
These videos are easy solutions to the potential problem affecting your hand sanitiser units.
Ensure that there are no air bubbles in the main feed line – as shown in this video.
Check that the on-off switch is pushed down – as shown below.
4. If the above solutions didn’t work – TRY THESE STEPS
Unlock/open top and bottom door of the unit
Remove the battery cover and insert 4x C batteries
Place battery cover back onto the battery housing
Fill both the 5L reservoirs with sanitiser liquid from the 15L drum
Place a full reservoir in the top and bottom section of the unit
Feed the dispenser tube into the reservoir making sure it is all the way to the bottom of the container
Prime the pump. Squeeze the white tabs of the nozzle inwards
Remove the nozzle from the grey power unit
Point the nozzle upwards, and pump the nozzle manually until full spray occurs through the nozzle. Ensure this is done into the paper towel
Refit the nozzle pump back into the grey power unit
Close and lock both the top and bottom doors
Ensure the on-off switch is pushed downwards
Place hands into the dispensing area and test the dispenser is working correctly
For any technical issues, refer to the sticker on the inside of the upper door
Refill 5-litre bottles are required following steps 4 to 16
Still can’t solve the problem?
Please take a video of the problem so we can gain more context and provide you with a solution faster.
When you take the video please keep the door of the unit open so the grey unit and nozzle is visible whilst recording.
Please place your hand under the nozzle about 5 times or so and send it to firstname.lastname@example.org